Store terms of sale

The online store www.wfish.ee (the "online store") is owned by WFISH OÜ (registry code 16414809), located at Posti tn 6, Viljandi, Viljandi County, 71004, Estonia.

Contact: epood@wfish.ee, +372 56669984.

1. Placing an order

To buy from the online store:

1. Choose the products you want and add them to your cart.
2. Go to checkout and fill in the required contact and delivery details.
3. Choose a delivery method from the options offered.
4. Review the total, which includes the price of the goods and the delivery fee.
5. Pay using one of the payment methods offered.
6. Once payment is made, we send an order confirmation to your email address.

The sales contract is concluded at the moment the payment reaches the online store's bank account.

2. Prices and VAT

All prices shown in the online store are in euros and include VAT. Orders are paid in euros. Delivery is not included in the price of the goods; it is calculated in the cart, in euros, and shown before you confirm the order.

3. Payment methods

Payments are handled by Montonio Finance UAB. All payments are made outside the online store, in your bank's or Montonio's secure payment environment. The seller has no access to your banking or card details.

The following payment methods are available at checkout:

• bank links,
• Visa and Mastercard card payments,
• mobile wallets (Apple Pay, Google Pay),
• pay later,
• WFISH gift card.

WFISH OÜ is the controller of your personal data. The personal data needed to execute a payment is passed to the authorised processor Montonio Finance UAB.

4. Delivery

The online store delivers to Estonia, Latvia, Lithuania, Finland and Sweden. The delivery fee is calculated at checkout and depends on the destination country and the delivery method you choose.

Within Estonia, three delivery methods are available:

• parcel machine - choose the machine that suits you at checkout;
• courier - the goods are brought to the address you give;
• pickup from a shop - free; you collect the goods at a WFISH shop that has every item of your order in stock, chosen at checkout.

Some goods, such as long rods, do not fit in a parcel machine. In that case checkout offers no parcel machine and says so. The delivery methods available outside Estonia are shown at checkout.

The current delivery price, the free-delivery threshold and the estimated delivery time are shown in the cart and at checkout before you confirm the order. Delivery partners are arranged through Montonio.

Delivery times. Delivery times are in working days. The usual delivery time and fee of each delivery method, country by country, are listed on the shipping and returns page, and your order's estimated delivery time is shown in the cart and at checkout. Some products may take 10-25 working days, depending on availability and the destination. In exceptional cases the maximum delivery time is 45 days.

If an item turns out to be out of stock, we will tell you and either agree a new delivery time with you or cancel the order and refund you.

5. Right of withdrawal and returns

After receiving your order you have 14 days to withdraw from the contract without giving a reason.

How to withdraw. Use the shop's withdrawal form: Withdraw from contract here. Fill it in and confirm within 14 days of receiving the goods; we acknowledge receipt by email. You may send the same notice to epood@wfish.ee instead — a free-form message naming the order number and the goods you are withdrawing from is enough.

Returning the goods. Return the goods to Kadaka tee 4, 12618 Tallinn, WFISH OÜ, within 14 days of sending the withdrawal notice.

Condition of the goods. You may open and try the goods as you would in a shop. If they have been used more than is needed to establish their nature and properties, you are liable for the reduction in value and we may reduce the refund accordingly.

Cost of returning. You bear the cost of returning the goods, unless they were defective or we sent the wrong item.

Refunds. We refund within 14 days of receiving your withdrawal notice, but we may wait until the goods reach us. The refund goes back to the payment method you used. If you chose a delivery method more expensive than the standard one, we refund the cost of the cheapest method offered.

When there is no right of withdrawal. The right does not apply to goods made to your specification or personalised for you, nor to goods that perish quickly, such as live bait.

6. Gift cards

Online gift card. Gift cards can be bought in the online store. We send one by email as soon as the order is paid. A gift card can be used for any product sold in the online store. You do not have to spend the whole amount in one order - the remaining balance stays on the card. If a gift card has an expiry date, it is printed on the card itself.

A gift card is a multi-purpose voucher: no VAT is charged when the card is sold, and VAT falls due on the goods bought with it.

Store gift card. A paper gift card bought in the Tallinn, Tartu or Viljandi store can be used in those stores. If you want to use it in the online store, write to epood@wfish.ee.

7. Right to lodge a complaint

We are liable for any lack of conformity that existed when the goods were handed over and appears within two years. During the first year it is assumed that the defect existed at handover unless proven otherwise.

This does not cover normal wear and tear or consumables such as soft lures and baits, nor live bait.

Lodge a complaint as soon as possible, and no later than two months after discovering the defect, at epood@wfish.ee or +372 56669984. Include:

• your name and contact details,
• the order number or other proof of purchase,
• a description of the defect,
• the remedy you would prefer.

For defective goods you may first require free repair or replacement. We answer complaints in writing within 15 days.

8. Personal data and direct marketing

We process your personal data to fulfil your order and deliver the goods, and pass what is needed to our payment and delivery partners. The privacy policy describes this in full.

We send offers and news only if you have consented. You can withdraw that consent at any time using the link at the end of every email.

9. Complaints and disputes

If you have a complaint, contact us first at epood@wfish.ee or +372 56669984. We answer within 15 days.

If we cannot reach an agreement, you may turn to the Consumer Disputes Committee (Consumer Protection and Technical Regulatory Authority, Endla 10a, 10122 Tallinn, info@ttja.ee). The procedure is free for consumers.