This page explains how your order reaches you and what to do if you want to send
it back. The legal terms of the sale are in the
store terms of sale.
Packaging
We pack every order so the goods arrive intact. An invoice listing what you
bought is included in the parcel. No other documents are placed in the box.
Where we deliver
We deliver to Estonia, Latvia, Lithuania, Finland and Sweden. Within Estonia,
two delivery methods are available:
- Parcel machine. Choose the machine that suits you at checkout. You can
search by town or street name.
- Courier. The goods are brought to the address you give at checkout. The
courier calls ahead, so do add a phone number.
Some goods, such as long rods, do not fit in a parcel machine. In that case
checkout offers the courier only and says so.
The delivery methods available outside Estonia are shown at checkout. Delivery
times and prices by country are in the table below.
Delivery price and time
The delivery price, the free-delivery threshold and the estimated delivery time
are shown in the cart and at checkout before you confirm the order. That way you
always see the price in force rather than an old number sitting on a page. The
prices in force today, by country and carrier:
Tracking
Once your parcel is on its way we email you a tracking code so you can see where
it is.
Right of withdrawal
You have 14 days from receiving the goods to withdraw from the contract without
giving a reason.
The shop has a form for this: Withdraw from contract here. Fill
it in and confirm — we acknowledge receipt by email.
You may also send a withdrawal notice to epood@wfish.ee if you prefer. A
free-form message naming the order number and the goods you are withdrawing from
is enough.
Returning the goods
Return the goods within 14 days of sending the withdrawal notice to:
WFISH OÜ, Kadaka tee 4, 12618 Tallinn, Estonia
You may open and try the goods as you would in a shop. If they have been used
more than is needed to establish their nature and properties, you are liable for
the reduction in value and we may reduce the refund accordingly.
The right of withdrawal does not apply to goods that perish quickly, such as
live bait, or to goods made to your specification.
Cost of returning
You bear the cost of returning the goods. If the goods were defective or we sent
the wrong item, we cover the return cost.
Refunds
We refund within 14 days of receiving your withdrawal notice. We may wait until
the goods reach us, or until you show that you have sent them.
The refund goes back to the payment method you used. If you chose a delivery
method more expensive than the standard one, we refund the cost of the cheapest
method offered.
Faulty goods
If the goods are broken, do not work or are not what you ordered, write to
epood@wfish.ee or call +372 56669984. Include the order number, a description of
the fault and a photo if you can.
We are liable for a lack of conformity for two years. During the first year it
is assumed the defect existed at handover. For defective goods you may first
require free repair or replacement. We answer within 15 days.
This does not cover normal wear and tear or consumables such as soft lures and
baits.
Questions
Write to epood@wfish.ee or call +372 56669984.
WFISH OÜ, registry code 16414809, Kadaka tee 4, 12618 Tallinn, Estonia.
